Refund Policy

Our Commitment to Your Satisfaction

At CreditGlow, we're confident that our tools and resources will help you on your credit improvement journey. We stand behind our service with a straightforward refund policy designed to give you peace of mind when subscribing to CreditGlow Pro.

30-Day Money-Back Guarantee

How It Works

1. Try CreditGlow Pro risk-free for 30 days
2. Use all our premium tools and features
3. If you're not satisfied, contact us within 30 days
4. Receive a full refund of your subscription fee

Note: The 30-day guarantee applies only to your first subscription period. Subsequent renewals are not eligible for the money-back guarantee but can be cancelled at any time.

Requesting a Refund

To request a refund, simply:

1. Use the subscription management link in your receipt email
2. Or email support@creditglow.co
3. We'll process your refund within 5-7 business days

We'll process your refund within 5-7 business days. The refund will be credited to your original payment method.

Subscription Cancellations

Cancel Anytime

You can cancel your CreditGlow Pro subscription at any time. When you cancel:

• Your subscription will not renew at the end of the current billing period
• You'll maintain Pro access until the end of your paid period
• No partial refunds are provided for the unused portion of the current period
• You can resubscribe at any time in the future

How to Cancel

You can cancel your subscription through:

• Account Settings: Log in and navigate to your subscription settings
• Email: Send a cancellation request to support@creditglow.co
• Paddle Portal: Use the subscription management link in your receipt email

Payment Failures and Billing Issues

Failed Payments

If a payment fails, we'll attempt to process it again over the next few days. During this time:

• Your Pro access continues while we retry the payment
• You'll receive email notifications about the failed payment
• You can update your payment method to resolve the issue
• After multiple failures, your subscription may be suspended

Duplicate Charges

If you believe you've been charged incorrectly or multiple times, contact us immediately at support@creditglow.co. We'll investigate and refund any duplicate charges within 5-7 business days.

Exceptions to Refund Policy

Refunds may not be provided in the following circumstances:

• Renewal charges after the initial 30-day period
• Requests made more than 30 days after initial purchase
• Accounts terminated for violation of our Terms of Service
• Fraudulent or abusive refund requests
• Multiple refund requests from the same user

Free Trial Users

If we offer a free trial period:

• You won't be charged during the trial period
• Cancel before the trial ends to avoid charges
• If you forget to cancel, the 30-day guarantee still applies to your first payment

Price Changes

We reserve the right to change our subscription prices. If we increase prices:

• Existing subscribers will receive 30 days' notice via email
• Your current price is locked in until the notice period ends
• You can cancel before the price change takes effect
• Continuing your subscription implies acceptance of the new price

Payment Processing

All payments and refunds are processed by Paddle.com Market Limited, our Merchant of Record. Paddle handles:

• Secure payment processing
• Sales tax and VAT collection
• Payment receipts and invoices
• Refund processing

For payment-related issues, you may also contact Paddle directly through their support system, though we're always happy to help facilitate any concerns.

Your Rights

This refund policy does not affect your statutory rights, including:

• Rights under consumer protection laws in your jurisdiction
• Credit card chargeback rights (though we encourage contacting us first)
• Rights related to unauthorized transactions

Contact Us

We're here to help! If you have any questions about our refund policy or need assistance with your subscription, please don't hesitate to reach out:

Policy Updates

We may update this refund policy from time to time. Any changes will be posted on this page with an updated revision date. Changes apply to subscriptions purchased after the update date.

For subscriptions purchased before a policy update, the refund policy in effect at the time of purchase applies.